Refund Policy

1. General "No Refund" Policy

• Service-Based Nature: Due to the nature of digital marketing services (which involve immediate allocation of resources, time, and intellectual property), all payments made to Lemonsqueezy Marketing Labs are final and non-refundable.

• Commencement of Work: Once work has commenced—including but not limited to strategy development, research, creative drafting, or campaign setup—the Client is not entitled to a refund of any portion of the fees paid.

2. Limitation of Liability and Maximum Refund Cap

• Maximum Liability: In the rare event that a refund is deemed necessary, the Agency’s total liability is strictly limited.

• One-Month Cap: Under no circumstances shall the total amount of any refund exceed the actual fees paid by the Client to the Agency during the one (1) month immediately preceding the formal refund request date. This cap applies regardless of the length of the contract or the total project value.

3. Non-Refundable Items

Refunds will absolutely not be granted for:

• Third-Party Costs: Any fees paid to third-party platforms (e.g., ad spend for Google Ads, Meta Ads, or software subscriptions) are non-refundable as they are outside the Agency’s control.

• Performance Results: Refunds are not issued based on campaign performance, search engine ranking fluctuations, or failure to meet specific lead/sale targets.

• Client Delays: No refunds or credits will be issued for projects that are delayed, postponed, or abandoned due to a lack of communication or delayed approvals from the Client.

4. Refund Request Process

• Formal Notice: To be considered, a refund request must be submitted in writing to contact@infolocus.in within 2 days of the perceived issue.

• Review Period: The Agency will review the request and provide a final decision within 15 business days. The decision to grant a partial refund (subject to the one-month cap) is at the sole discretion of Lemonsqueezy Marketing Labs.

5. Chargebacks

• Dispute Resolution: The Client agrees to contact the Agency to resolve any issues before initiating a chargeback with their bank.

• Recovery of Costs: The Agency reserves the right to dispute any unauthorized chargebacks. The Client will be responsible for all legal and administrative costs incurred by the Agency in successfully defending a chargeback.

This policy is effective immediately. By making a payment, the Client acknowledges and agrees to these terms in full.